Quality Policy

HEALTH AND SAFETY POLICY STATEMENT

It is this Company’s Policy to affect the provisions of the Health and Safety legislation and other relevant regulations and Codes of Practice. These measures are aimed at providing safe and healthy working conditions for our employees and to ensure that work carried out by the Company does not adversely affect the health and safety of others.

The Company recognizes and accepts their duty to protect the health and safety of all visitors to the Company offices and whilst on site, including contractors and temporary workers, as well as our customers and any members of the public who might be affected by our operations. While the Directors of MOON Trading Contracting and Cleaning W.L.L will do all that is within their powers to ensure the health and safety of its employees, it is recognized that health and safety at work is the responsibility of each and every individual associated with the Company. It is the duty of each employee and sub-contractor to take reasonable care of their own and other people's welfare and to report any situation which may pose a threat to the well-being of any other person.

We will consult with and inform our employees on Health and Safety matters, provide relevant information to improve safety standards and provide necessary training or ‘’update’’ training in respect of risks to their Health and Safety which may arise out of their work or workplace. In order for this safety policy to be implemented we require the full support of all persons within the Company. Neglect of Health and Safety matters is considered a serious disciplinary matter. All employees will be provided with such equipment, information, training and supervision as is necessary to implement the policy and achieve the stated objectives;
Our statement of general policy is:
To manage Health and Safety hazards and risk that arise from the work that the Company undertakes.

To ensure that all health and safety issues are discussed and consulted with staff members:
To provide training, instruction and information for all staff. To ensure that they are all competent to undertake their jobs safely without affecting others in the workplace;
To provide safe equipment and machinery, that is maintained and inspected;
To prevent accidents in the workplace and cases of ill health.
Ensure that all cargos including dangerous substances are handled to prevent accident, injury or illness.
To work closely with our sub-contractors to ensure that they undertake work in a safe manner and protect MOON Trading Contracting and Cleaning W.L.L staff and others working on our activities.

ENVIRONMENTAL POLICY STATEMENT

MOON Trading Contracting and Cleaning W.L.L has been well established in the Trading, contracting and cleaning industry since 2016 and has prided itself on the work that we undertake and the customer relations that we have built up over the years of trading. The organization and its staff also aim to ensure that the Company is conscious of the effect that its work has on our community and our environmental surroundings.

Therefore, we will review our activities and operations to identify environmental impacts and prioritize action to reduce and minimize them. Specifically, we will:

Set challenging environmental targets, reduce energy and resource consumption, minimize the amount of waste we generate and minimize the use of harmful materials and prevent pollution.
Operate an effective Environmental Management System and pursue continuous improvement through our internal audit and management review programmed.
Maintain a high level of awareness of sustainability issues amongst our employees and integrate environmental management into training.
Meet or exceed all relevant Local and International legislative and regulatory requirements and agreements;
Ensure that goods and services procured support our procurement policy and encourage our suppliers and contractors to improve their own environmental performance;
Reduce the greenhouse gas emissions from our business travel and buildings;
Encourage best environmental practice and increased biodiversity in the work that we carry out;
Minimize the environmental impact on our immediate surroundings;
Monitor progress against targets, reduce our carbon and ecological footprints and produce an annual Environmental Report;
Ensure that all sub-contractors meet the MOON Trading Contracting and Cleaning W.L.L environmental targets and policies;
Ensure that spillage, air-contaminant prevention and management controls are in place to prevent pollution of our land, sea or air

QUALITY POLICY STATEMENT

The quality system of MOON Trading Contracting and Cleaning W.L.L is designed to: Provide a quality system based on the best working practices that we can continuously operate to meet the standards demanded by our clients, Partners, and the ISO 9001:2008 Quality Management System.

We Aim to Demonstrate Our Commitment to Quality by:

Ensuring that our current and potential customers will receive an enviable quality service on a consistent basis.
Retain and attract new customers to ensure the profitability and development of the Company.
Continuously assessing our customer’s satisfaction levels to identify areas for potential improvement.
Review our objectives and involve staff members.
Working as a team at every level to ensure we constantly identify, agree, and deliver our customer requests, reviewing and refining the way we work together to please our clients.

Achievement of our objectives will ensure that MOON Trading Contracting and Cleaning W.L.L maintains an enviable reputation for customer service and satisfaction for both new and existing customers.

Our Objective is to measure the delivery of quality through.

Improved profitability and retention of clients.
Feedback from clients to identify their perception and satisfaction of the services we provide.
Consistently reviewing the quality system and implementing continuous improvements where possible.
The Achievement of the Company’s business and quality objectives.

MANUAL HANDLING POLICY STATEMENT

Manual handling and musculoskeletal disorders along with stress are the biggest cause of sickness absence in the workplace, reportedly accounting for 50% of all sickness absence. Staff in all departments are at risk of injury from manual handling including office workers and other support services staff as well as those who work as sub-contractors.

The Manual Handling Regulations give the Company specific legal duties for manual handling at work. Under these regulations MOON Trading Contracting and Cleaning W.L.L, so far as is reasonably practicable, to ensure that the need for hazardous moving and handling is avoided or, when it cannot be avoided, an assessment is made of the operation and where there is a risk of injury, appropriate steps are taken to reduce the risk to the lowest level reasonably practicable. MOON Trading Contracting and Cleaning W.L.L recognizes the potential for harm from manual handling activities and the possible negative impact on individuals, the organization, and the provision of services.

Working together with staff, MOON Trading Contracting and Cleaning W.L.L, is committed to reducing risks in a proactive way, employing good risk management systems and ergonomic practice. As far as it is reasonably practicable MOON Trading Contracting and Cleaning W.L.L aims to eliminate moving and handling activities where there is a risk of injury. Where this is not possible, the Company aims to implement a range of actions to reduce the risks in the workplace to the lowest level reasonably practicable. The Directors and management of the Company have a responsibility for Health and Safety including the Manual Handling Policy. A staff training program is in place for new and existing staff. All staff must complete manual handling training.

The Company policy is to continue to provide:

Recurrent funding for staff training and specialist advice from consultants where required.
Recurrent funding of equipment maintenance.
Investment in new equipment and environmental changes as identified through risk assessments.

LONE WORKERS POLICY STATEMENT

MOON Trading Contracting and Cleaning W.L.L will ensure, so far as is reasonably practicable, that employees and contractors who are required to work alone or unsupervised for significant periods of time are protected from risks to their health and safety.

Measures will also be adopted to protect anyone else affected by solitary working. The Organization aims to fulfil its obligations under the Health and Safety regulations to maintain a safe working environment for all its employees.

Solitary working exposes employees and others to certain hazards. As it is almost impossible to remove the task of working alone, The Company's intention is to reduce them to an acceptable level. The person responsible for the implementation of this policy is the Company General Manager/ QHSE Dept. The cooperation of management and employees is essential to its success.

It is the general policy of MOON Trading Contracting and Cleaning W.L.L that all employees should be trained and instructed on what dangers to look out for whilst working alone in the Company premises, or when visiting other branches or clients by themselves. Where possible all Company buildings will be secure and lone workers aware of the procedures should they be in any danger whilst at the workplace. Should an employee be working alone off the premises he or she is required to inform other members of staff of their locations and again be trained in what procedures are in place should they get into danger or difficulties when lone working out of the office or even in a different country.

DRUG AND ALCOHOL POLICY STATEMENT

MOON Trading Contracting and Cleaning W.L.L to ensure that employees’ and subcontractors use of either alcohol or drugs (prescribed), does not impair the safe and efficient operation of the Company’s activities. MOON Trading Contracting and Cleaning W.L.L will endeavor to ensure that the organization, people, equipment and the environment are not put at risk, as a result of accidents or incidents caused by the misuse of drugs or alcohol in the workplace.

To achieve this objective the Company will:

Operate a positive action policy designed to prevent drink related problems by controlling the issue of, and restricting the use of, alcohol on the Company’s workshops/ vehicles/ and or premises.
Make employees aware of the long-term and short-term effects of consuming excessive amounts of alcohol through information and (when needed) training program.
Directors, Managers to identify those who may have a problem, and to refer them for professional help.
Prohibit possession or use of those drugs which are normally declared illegal. Such drugs include, but are not limited to: Marijuana, Cocaine and Heroin.
Require those using legally prescribed drugs to inform their manager immediately on reporting to work. All members of staff who are using prescribed medications are required to seek advice from the prescribing practitioner as to whether the medication may affect their ability to safely perform their duties. Any impairment or restrictions must be immediately brought to the attention of their manager.

The Company recognizes that the advantages to all concerned in operating this positive action preventive policy are a more productive workforce, improved morale and retention of staff, while providing help and support for any employee who might succumb to alcohol or drug related problems.